Shimano STEPS / EP error codes

Shimano STEPS and EP mid-drive systems (E5000–EP8) with SC/EN/EM displays

• W010 Drive unit temperature high low
• W011 Speed cannot be detected medium
• W013 Torque sensor did not start correctly low
• W020 Battery temperature outside working range medium
• W030 Two or more assist switches connected low
• W032 Wrong derailleur type for the system settings low
• E010 System error detected high
• E011 Error in system operation high
• E012 Torque sensor start-up failed medium
• E013 Drive unit firmware problem high
• E014 Speed sensor in the wrong position medium
• E020 Battery and drive unit cannot communicate high
• E021 Battery not supported by this drive unit medium
• E022 Battery does not meet system standards high
• E023 Electrical failure inside the battery high
• E024 Communication error with the bike system medium
• E025 Genuine drive unit not connected / cable disconnected medium
• E030 Setting / component mismatch medium
• E033 Firmware not compatible with the system medium
• E043 Cycle computer firmware may be damaged medium
• E295 Tampering detected high
• E299 Safe Mode (after repeated tampering) high

Systems and displays covered

• STEPS E6000 (SC-E6000) – 2014–2017 city/trekking system
• STEPS E8000 (SC-E8000, SC-E6010) – 2017–2020 eMTB system
• STEPS E6100 / E5000 (SC-E6100) – 2019+ city/trekking system
• STEPS E7000 (SC-E7000) – 2019+ eMTB system
• EP8 / EP6 / EP5 / EP801 / EP600 / E5100 (SC-EN600, SC-EM800, EN/EM displays) – 2020+ systems; full code list only on si.shimano.com/error