RideFixer
Get the app

Shimano STEPS / EP error code

Shimano STEPS / EP error E299: Safe Mode (after repeated tampering)

High severity Service soon

Can I ride home with this error?

Ride with caution. Bike can be pedalled; assist is restricted.

What it means

In Safe Mode the assist function of the drive unit is restricted. It can only be turned off with special equipment at a Shimano office or authorised distributor, and in some cases cannot be turned off.

Likely causes

  • Repeated E295 tampering detection

Symptoms

  • Assist restricted
  • E299 shown

How to fix it

  1. Contact your place of purchase or a Shimano distributor. Riders cannot clear Safe Mode themselves.
Still showing E299? The RideFixer app finds bike shops near you, so you know where to take it.

How urgent is it?

Only a Shimano office or authorised distributor can help.

Applies to

  • EP8 / EP6 / EP5 / EP801 / EP600 / E5100 (SC-EN600, SC-EM800, EN/EM displays)
Did this help?

More Shimano STEPS / EP codes

All 22 Shimano STEPS / EP codes →