How do I fix Shimano STEPS / EP error E010?

Turn the power off with the battery power button, then turn it on again. If that does not work, remove the battery from its mount and refit it. If it continues, contact your place of purchase. A dealer can restore the drive unit firmware with E-TUBE PROJECT.

Shimano STEPS / EP error code

Shimano STEPS / EP error E010: System error detected

Q: Can I ride with Shimano STEPS / EP error E010?

Ride with caution. No assist, but you can pedal home carefully.

High severity Service soon

Can I ride home with this error?

Ride with caution. No assist, but you can pedal home carefully.

What it means

A system error was detected, so power assistance is not provided while riding. A restart often clears it.

Likely causes

Temporary system fault
Drive unit firmware problem

Symptoms

No assist
E010 shown across the whole screen

How to fix it

Turn the power off with the battery power button, then turn it on again.
If that does not work, remove the battery from its mount and refit it.
If it continues, contact your place of purchase. A dealer can restore the drive unit firmware with E-TUBE PROJECT.

Still showing E010? The RideFixer app finds bike shops near you, so you know where to take it.

How urgent is it?

If a restart does not clear it, see a dealer.

Applies to

STEPS E6000 (SC-E6000)
STEPS E8000 (SC-E8000, SC-E6010)
STEPS E6100 / E5000 (SC-E6100)
STEPS E7000 (SC-E7000)

Did this help?

More Shimano STEPS / EP codes

W020 Battery temperature outside working range
W030 Two or more assist switches connected
W032 Wrong derailleur type for the system settings
E011 Error in system operation
E012 Torque sensor start-up failed
E013 Drive unit firmware problem

All 22 Shimano STEPS / EP codes →