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Shimano STEPS / EP error code

Shimano STEPS / EP error E013: Drive unit firmware problem

High severity Service soon

Can I ride home with this error?

Ride with caution. No assist, but the bike can be pedalled.

What it means

The motor software may be damaged or out of date. Power assistance is not provided until it is updated or restored.

Likely causes

  • Damaged or interrupted firmware update

Symptoms

  • No assist
  • E013 shown

How to fix it

  1. Turn the power off and on once.
  2. Contact your place of purchase or a bicycle dealer. They can update or restore the firmware with E-TUBE PROJECT.
Still showing E013? The RideFixer app finds bike shops near you, so you know where to take it.

How urgent is it?

Needs a firmware update or restore by a dealer.

Applies to

  • STEPS E8000 (SC-E8000, SC-E6010)
  • STEPS E6100 / E5000 (SC-E6100)
  • STEPS E7000 (SC-E7000)
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