VanMoof error 20: Sudden battery shutdown

What it means

Error 20 means the battery shut down suddenly. It can briefly appear right after a reset, which is normal and should clear quickly. The code shows on the bike's matrix display.

Likely causes

Symptoms

• Error 20 on the matrix display

How to fix it

1. Make sure the bike has the latest firmware (VanMoof app).
2. Reset the bike.
3. Do a system restart (see VanMoof's 'How to System Restart' guide).
4. If the error stays, take the bike to a VanMoof Partner for diagnosis and repair.

How urgent is it?

Only act if it stays.

Applies to

• VanMoof S3 / X3

More VanMoof codes

• 17 Battery not delivering power
• 18 Battery could not turn on
• 19 Battery internal communication
• 21 Charger cable not recognised
• 40 Bell button pressed too long
• 41 Boost button pressed too long

All 19 VanMoof codes →