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VanMoof error code

VanMoof error 16: Battery defect or connection problem

High severity Service soon

Can I ride home with this error?

Ride with caution. Assist may not work; pedal home.

What it means

Error 16 means a defect or connection problem with the battery. The code shows on the bike's matrix display.

Likely causes

Symptoms

  • Error 16 on the matrix display

How to fix it

  1. Make sure the bike has the latest firmware (VanMoof app).
  2. Reset the bike.
  3. Do a system restart (see VanMoof's 'How to System Restart' guide).
  4. If the error stays, take the bike to a VanMoof Partner for diagnosis and repair.
Still showing 16? The RideFixer app finds bike shops near you, so you know where to take it.

How urgent is it?

Get it checked if the reset steps do not help.

Applies to

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